Customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
Why choose us?
Simple & Efficient: we provides a straightforward warranty that is processed in the most hassle-free way possible.
30-Days Return Period: Any new/undamaged / unused product purchased from our brand may be returned/exchange for up to 30 days after the original delivery date.
Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
RETURN / EXCHANGE
If you are unsatisfied with your purchase, Our return policy allows you to return/exchange the product purchased on the our offical website within 30 days counting from the date of receipt the delivery package.
please contact us immediately for return / exchange address and help. Customer need to responsible for the return shipping cost of the package returned by the customers themselves.
Once the returned item arrives back in our warehouse for inspection, the refund or exchange process will begin.
Return requests must be made to us within 30 days of receipt of shipment. To request an return, contact Service Team to get return help.
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
REFUND
After this time, the refund time frame is as below:
1.Paypal account refunds: Up to 48 hours
2.Credit card refunds: Between 7-14 business days
How to Return Your Items:
Step 1: Pack the items you want to return.
Step 2: Contact our customer service by email or phone. Our customer service will tell you how to operate, such as: return address, how to write logistics information, etc.
Step 3: Return your items.
Step 4: Our warehouse receives your return and arranges a refund.
How to Return Your Items:
Step 1: Pack the items you want to return.
Step 2: Contact our customer service by email or phone. Our customer service will tell you how to operate, such as: return address, how to write logistics information, etc., and tell our customer service the specific product you want to exchange.
Step 3: Return your items.
Step 4: Our warehouse receives your return and arranges to send the new product to you.
About canceling orders:
1. If the package has been sent, we cannot cancel the order. If you insist on canceling the order, we need to deduct 30% to pay the corresponding shipping fee.
2. If the package is not shipped, you can cancel the order and you will receive a full refund, you do not need to pay a fee, but you must formally notify us by email.
Return and refunds Contact information:
Email:support@sivrock.com
Return warehouse: 13955 Central Ave, CHINO, CA 91710, US